TOOLRELIEF TRAVEL RELIEFINCIDENT TRIAGE

Something went wrong.
Start here.

This is a decision surface for travel disruption — not an emergency service and not a live dispatch center. Classify the incident, protect the next few minutes, collect the evidence, then move to the right recovery route.

What happened?First 15 minutes
Immediate danger?Contact local emergency services or the relevant official authority first. ToolRelief does not replace emergency, medical, police, consular or carrier assistance.
01 / CLASSIFY

What failed?

Choose the problem before choosing the provider. Different incidents need different evidence, authorities and recovery routes.

01FLIGHT

Delayed, cancelled or missed connection

Protect rebooking evidence, receipts and carrier communications before checking compensation or alternative transport.

Open Flight Disruption route ↗
02DOCUMENTS

Passport, visa or entry problem

Separate lost-document recovery from entry eligibility. Official government or consular instructions control the next step.

Open Visa & Entry route ↗
03HEALTH / PROTECTION

Medical issue or covered trip loss

Safety and medical care come first. Keep treatment, diagnosis, payment and insurer-contact evidence together.

Open Insurance route ↗
04STRANDED

No pickup, no onward ride, wrong station

Reconfirm the location, operating hours and final destination before booking a replacement ride under pressure.

05CONNECTIVITY

No data, roaming shock or activation failure

Secure a connection before solving the rest of the trip. Check device compatibility and installation status first.

Open Connectivity route ↗
06STAY / VEHICLE

Accommodation or rental problem

Save booking terms, photos, timestamps and messages before accepting a replacement, upgrade or extra charge.

02 / FIRST 15 MINUTES

Stabilize before you optimize.

Urgency creates bad decisions. Use this sequence to preserve safety, options and evidence before chasing refunds or replacement bookings.

FIRST15MINUTES
00–03Get safeMove away from immediate risk. Contact emergency or official help where required.
03–06Freeze the factsScreenshot the status, booking, gate, message, charge or cancellation notice.
06–10Protect accessKeep phone power, internet, ID copies, payment access and a reachable address.
10–15Choose one recovery routeCarrier, official authority, insurer, property, transport provider or ToolRelief decision surface.
03 / AUTHORITY ORDER

Who controls the answer?

Use the source that actually controls the situation. A marketplace or comparison page cannot override an airline, border authority, insurer, police report or medical provider.

  1. 1
    IMMEDIATE SAFETYEmergency / medical / policeWhen personal safety or health is at risk.
  2. 2
    LEGAL / ENTRYGovernment / border / consular authorityFor passports, visas, admission and official documentation.
  3. 3
    OPERATING EVENTAirline / hotel / transport operatorFor the live booking, disruption, re-accommodation or service failure.
  4. 4
    FINANCIAL RECOVERYInsurer / card issuer / claim serviceAfter the facts and required evidence are secured.
  5. 5
    DECISION SUPPORTToolReliefFor comparing the next route — not replacing the controlling authority.
04 / EVIDENCE LOCKER

Save it before it disappears.

Claims, disputes and rebooking decisions often fail because the traveler cannot reconstruct what happened. Capture only what is relevant and store sensitive documents securely.

BOOKINGConfirmation + termsReservation number, fare/rate rules, cancellation terms.
EVENTWhat changedDelay notice, cancellation message, closed desk, missing pickup, charge.
TIMEWhen it happenedTimestamps, scheduled vs actual time, contact attempts.
MONEYWhat you paidReceipts for replacement transport, hotel, meals or emergency purchases.
CONTACTWho said whatCarrier, property, insurer or authority messages and reference numbers.
05 / RECOVERY ROUTES

Restore the trip one decision at a time.

FLIGHT DISRUPTIONCompensation & claim routeDelay / cancellation / eligibility → ARRIVAL BROKENAirport transfer routePickup / terminal / curb-to-door → ONWARD MOVEMENTGround transport routeTrain / bus / ferry → STAY FAILUREHotel decision routeLocation / room / terms → NO CONNECTIONeSIM & roaming routeCoverage / device / activation → PROTECTIONInsurance decision routeCoverage / evidence / claim readiness →
06 / IMPORTANT BOUNDARY

This is a travel decision radar.
Not an emergency dispatch service.

ToolRelief does not monitor your location, contact authorities for you, guarantee compensation, issue travel documents, provide medical advice or control live inventory. Use official and provider channels for live incident handling.

Rebuild the trip plan ↗
TRAVEL RELIEF / RETURN TO CONTROL